Support

How do I get started?

When the app first opens, type a class name (the grade is optional) and tap Create & add students. Paste your class list, one name per line, or type the names in. You can also add students later, from the Students tab.

How do I log a behaviour?

On the roster, swipe a student right for something positive or left for something negative, pick what happened, and tap Save. Or tap Log, choose one or more students (or All for the whole class), and do the same.

Can I dictate a note instead of typing?

Yes. Tap the microphone in the note field. Your phone’s own speech service turns what you say into text; ChalkNote never records or keeps the audio. The first time, your phone asks to allow the microphone and speech recognition.

How do I make a PDF report?

For the whole class, open the Summary tab and tap the export icon at the top. For one student, open that student and do the same from their log. Choose the dates, then share or save the PDF.

Your school’s name and what reports include are in Settings, under Report settings. Charts in the report and your school’s logo are part of Plus.

Can I change the list of behaviours?

Yes: in Settings, under Manage behaviour types. Free lets you add or rename 2 behaviour types of your own; Plus has no limit, and also lets you delete and reorder them and edit their categories.

Is there a dark mode?

Yes. In Settings, choose Light, Dark, or System to follow your phone.

Where is my data kept? Who can see it?

Only on your phone. ChalkNote has no account and no server, and sends nothing you record to us or anyone else. A report or backup leaves the phone only when you share it yourself. The privacy policy has the details.

How do I back up my data?

In Settings, open Backup & Restore and tap Export a backup. It saves one file with every class, student and log. Keep it somewhere other than the phone, like Files, Drive, email or a computer: that is the copy that survives a lost phone.

The app also makes automatic backups, but they stay on the phone. They can undo a mistake, not bring back a lost or wiped phone. Backup is free, with or without Plus.

How do I move to a new phone?

1. On the old phone, export a backup (see above) and save it somewhere the new phone can reach.
2. Install ChalkNote on the new phone.
3. In Settings, open Backup & Restore, tap Restore from a backup file, and choose the file. Restoring replaces everything on that phone with what is in the backup.

How do I delete everything?

In Settings, open Backup & Restore and tap Clear All Data. The app saves an automatic backup first, in case it was a mistake; deleting the app removes that too, along with everything else ChalkNote kept on the phone. Backups you exported yourself are not touched.

Do I need the internet?

No. Everything works without a connection. Only buying or restoring Plus needs one.

What does Plus add?

Behaviour heatmaps, charts in your PDF reports, your school’s logo on reports, and your own list of behaviours. It is $4.99 a month or $29.99 a year (CAD), and the yearly plan starts with 30 days free.

Everything else is free with no ads: unlimited classes and logs, PDF reports, and backup and restore.

I have Plus. How do I get it back on a new phone?

Sign in to the same Apple or Google account you bought it with. In Settings, tap Get ChalkNote Plus, then Restore Purchases. Plus works on an iPhone with a purchase from the App Store, and on Android with one from Google Play.

How do I cancel?

Cancel in your store account; the app cannot do it for you.

• iPhone or iPad: open the Settings app, tap your name, then Subscriptions, then ChalkNote.
• Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Plus stays on until the end of the period you paid for.

What happens to my data if Plus ends?

Nothing. The app goes back to the free version, and every class, student, log and note stays exactly where it is. You can still export reports and backups.

I bought Plus when it was a one-time purchase. Do I have to subscribe?

No. That purchase is Plus for life. If it is not showing, tap Restore Purchases as above.

How do I get a refund?

Apple and Google handle payments, so refunds go through them: on iPhone at reportaproblem.apple.com, and on Android from your order history in Google Play.

Is this the app that was called ClassTrack?

Yes. ClassTrack became ChalkNote in version 4.0. It is the same app: it updated in place, and your classes, logs and subscription carried over. Backups made under the old name still restore.

Which phones and tablets does it work on?

iPhone and iPad with iOS 15 or later, and Android phones and tablets with Android 7.0 or later.

I have an idea, or found a bug.

Please write to info@joshuamakes.ca, or tap Send feedback in the app, which fills in your app version and phone for you. It never includes anything you recorded.